Posted 3 months ago

Restaurant Supervisor

Job brief

  • The Restaurant Supervisor plays a crucial role in ensuring the smooth and efficient operation of the restaurant.
  • This position involves overseeing daily activities, managing staff, and maintaining high standards of service to enhance the overall dining experience for guests.
  • The Restaurant Supervisor is responsible for maintaining a positive work environment, enforcing company policies, and contributing to the achievement of financial and operational goals.

Responsibilities

  • Assist the Restaurant manager in training and supervising front of house staff members. Supervise the floor during meal service and ensure that all standards set forth by Gerbou.
  • Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each shift.
  • Communicate effectively both verbally and in writing, to provide clear direction to the staff. Observe performance and encourage improvement where necessary.
  • Ensure staffing levels are accurate based Event and business needs.
  • Organize and make sure staff is present for pre-shift and department meetings.
  • Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations, and guests’ special needs.
  • Reports to work as indicated on the work schedule and in the correct uniform.
  • Practices positive personal hygiene and cleanliness habits during all work shifts.
  • Actively seeks feedback from customers rather than wait for complaints.
  • Critically evaluates one’s own performance and consistently sets high standards.
  • Is always concerned with maintaining standards, accuracy, and quality.
  • Willing to share freely knowledge, information, ideas, and experience to assist others.
  • Works with and supports others as part of a team both within and across functions.
  • Understands the needs to work together to create an environment of cooperation and mutual responsibility.
  • Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
  • Encourages teamwork within the team as well as with other teams, departments, and divisions.
  • Good math and reporting skills.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Understanding of restaurant etiquette.
  • Familiarity with health and safety regulations.
  • Availability to work in shifts as needed.
  • Comprehensive Product Knowledge.
  • Exemplary Customer Service.
  • Oriented approach and patience.
  • Excellent people skills.
  • Responsible and trustworthy.
  • Attention to cleanliness and safety.
  • Hands-on experience with TISSL.
  • Team spirit.
  • Flexibility to work in shifts Ensure that all steps of service, policies and procedures outlined in the Gerbou Employee Manual are followed on a daily basis.
  • Learn and utilize the current TISSL System.
  • Follow proper cash handling protocol if needed.
  • Communicate with all guests with a clear and kind tone and make every effort to resolve and conflict to ensure the guests highest satisfaction.
  • Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards be met. Give guidance when needed.
  • Maintain cleanliness of all outlets on a daily basis including the proper functionality of all front of house needs.
  • Ensure maintenance of equipment by alerting the Restaurant Manager of items that are in need of repair.
  • Conduct competitive research on food, equipment and point of sales systems training and trends.
  • Attend mandatory meetings as needed.
  • Support the entire Food & Beverage Department when and as needed.

Requirements

  • Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
  • Actively seeks feedback from customers rather than wait for complaints.
  • Critically evaluates one’s own performance and consistently sets high standards.
  • Is always concerned with maintaining standards, accuracy, and quality.
  • Willing to share freely knowledge, information, ideas, and experience to assist others.
  • Works with and supports others as part of a team both within and across functions.
  • Understands the needs to work together to create an environment of cooperation and mutual responsibility.
  • Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
  • Encourages teamwork within the team as well as with other teams, departments, and divisions.
  • Good math and reporting skills.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Understanding of restaurant etiquette.
  • Familiarity with health and safety regulations.
  • Availability to work in shifts as needed.
  • Comprehensive Product Knowledge.
  • Exemplary Customer Service.
  • Oriented approach and patience.
  • Excellent people skills.
  • Responsible and trustworthy.
  • Attention to cleanliness and safety.
  • Hands-on experience with TISSL.
  • Team spirit.
  • Flexibility to work in shifts.
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