Posted 3 months ago

Cashier

Job brief

  • To support the seamless running of the venue by providing the highest standards of attention to detail and customer service at all times.
  • Restaurant Cashiers manage cash and sales transactions in dining facilities. Their responsibilities include promoting services, improving customer satisfaction, answering to inquiries, reporting to the Restaurant Manager, and greeting customers.
  • Since cashiers work in the food service industry, they are often asked to fill in for hosts / waiters, so it is also important for them to know how to take orders and serve food & beverage.

Responsibilities

  • Be proactive in counting money before a shift begins so that there is no miscalculation at the end of the shift.
  • Greet and welcome customers.
  • Resolve different types of complaints from customers or address them to the Restaurant Manager.
  • Ensure that any changes in the prices are amended in EPOS/Tissl and on the menus so that staff and customers become aware of it.
  • Ensure staff are aware of the modes of payment available.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Ascertain that menus display the correct pricing and tax information.
  • Operate cash machines and POS to calculate customers’ bills.
  • Check bills to see if the correct amount has been displayed and print them out.
  • Answer customers’ questions regarding billed items.
  • Record totaled amounts, including expenses in restaurant’s database.
  • Process credit and debit card payments and ensure that customers sign receipts.
  • Assist waiters and servers during rush hours by packing takeaways.
  • Keep track of inventory and ensure that restaurant supplies are ordered on time.
  • Count cash in the cash register at the end of each shift and ensure that it tallies.
  • Sort, count and wrap currency and coins and arrange for them to be deposited to the bank.
  • Ascertain that there is sufficient change available at the beginning of each day.
  • Post charges against customers’ accounts and follow up with them for payments.
  • To maintain a high customer awareness by approaching your job with the customers always in mind.
  • To be financially aware of costs involved in the operations and are responsible to control costs.
  • To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
  • To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
  • To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
  • To ensure that the quantity of work is sufficiently productive under the normal business levels.

Requirements

  • Basic Math.
  • Interpersonal Communication/Written and Verbal Communication.
  • Time Management.
  • Product Knowledge.
  • Telephone Etiquette.
  • Customer Service.
  • Dispute resolution.
  • Dependability.
  • Oriented approach and patience.
  • Problem solving and decision-making skills.
  • Excellent people skills.
  • Responsible and trustworthy.
  • Attention to cleanliness and safety.
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
  • Active listening and effective communication skills.
  • Team spirit.
  • Flexibility to work in shifts.
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