Career

Job brief

• Promotes coffee consumption, selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Provide an excellent guest drinking experience. Good barista will be able to create classic and innovative drinks exceeding customers’ needs and expectations.
• Prepare and serve hot and cold beverages, including various types of coffee and tea.
• Educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates.

Responsibilities

• Greet customers as they enter.
• Give customers drink menus and answer their questions regarding ingredients.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)..
• Prepare beverages following recipes.
• Serve beverages and prepared food, like cookies, pastries and muffins.
• Receive and process payments (cash and credit cards).
• Keep the bar area clean.
• Maintain stock of clean mugs and plates.
• Check if brewing equipment operates properly and report any maintenance needs.
• Comply with health and safety regulations.
• Communicate customer feedback to managers and recommend new menu items.
• Clean glasses, utensils, and bar equipment.
• Clean bars, work areas, and tables.
• Submit Order Sheet or requisition beverages and supplies to Asst. Restaurant Manager.
• Slice and pit fruit for garnishing drinks.
• Supervise the work of bar staff and other barista.
• Arrange bottles and glasses to make attractive displays.
• Plan bar menus.
• Create drink recipes.
• To attend meetings as required .
• To ensure and maintain good relations with clients and team members.
• To achieve strong effective selling and to maintain records of all trainings conducted .
• Willing to share freely knowledge, information, ideas and experience to assist others.
• Understands the needs to work together to create an environment of cooperation and mutual responsibility.
• Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
• Encourages teamwork within the team as well as with other teams, departments and divisions.
• Wrap, label, or date food items for sale.
• Take out garbage.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.

Requirements

• Resume and proven working experience as a barista.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Computer literacy.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Relevant training certificate.
• Hands-on experience with brewing equipment.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts.
• Interpersonal Communication/Written and Verbal Communication.
• Time Management.
• Product Knowledge.
• Telephone Etiquette.
• Customer Service.
• Dispute resolution.
• Dependability.
• Oriented approach and patience.
• Problem solving and decision-making skills.
• Excellent people skills.
• Responsible and trustworthy.
• Attention to cleanliness and safety.
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Team spirit.
• Flexibility to work in shifts.