Posted 8 months ago
Barista
Job brief
- Promotes coffee consumption, selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Provide an excellent guest drinking experience. Good barista will be able to create classic and innovative drinks exceeding customers’ needs and expectations.
- Prepare and serve hot and cold beverages, including various types of coffee and tea.
- Educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates.
Responsibilities
- Greet customers as they enter.
- Give customers drink menus and answer their questions regarding ingredients.
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)..
- Prepare beverages following recipes.
- Serve beverages and prepared food, like cookies, pastries and muffins.
- Receive and process payments (cash and credit cards).
- Keep the bar area clean.
- Maintain stock of clean mugs and plates.
- Check if brewing equipment operates properly and report any maintenance needs.
- Comply with health and safety regulations.
- Communicate customer feedback to managers and recommend new menu items.
- Clean glasses, utensils, and bar equipment.
- Clean bars, work areas, and tables.
- Submit Order Sheet or requisition beverages and supplies to Asst. Restaurant Manager.
- Slice and pit fruit for garnishing drinks.
- Supervise the work of bar staff and other barista.
- Arrange bottles and glasses to make attractive displays.
- Plan bar menus.
- Create drink recipes.
- To attend meetings as required .
- To ensure and maintain good relations with clients and team members.
- To achieve strong effective selling and to maintain records of all trainings conducted .
- Willing to share freely knowledge, information, ideas and experience to assist others.
- Understands the needs to work together to create an environment of cooperation and mutual responsibility.
- Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
- Encourages teamwork within the team as well as with other teams, departments and divisions.
- Wrap, label, or date food items for sale.
- Take out garbage.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Requirements
- Resume and proven working experience as a barista.
- Excellent knowledge of in mixing, garnishing and serving drinks.
- Computer literacy.
- Positive attitude and excellent communication skills.
- Ability to keep the bar organized, stocked and clean.
- Relevant training certificate.
- Hands-on experience with brewing equipment.
- Knowledge of sanitation regulations.
- Flexibility to work various shifts.
- Interpersonal Communication/Written and Verbal Communication.
- Time Management.
- Product Knowledge.
- Telephone Etiquette.
- Customer Service.
- Dispute resolution.
- Dependability.
- Oriented approach and patience.
- Problem solving and decision-making skills.
- Excellent people skills.
- Responsible and trustworthy.
- Attention to cleanliness and safety.
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
- Team spirit.
- Flexibility to work in shifts.